Refund policy
Thoughtful Returns
At NOTCOMMON STUDIO, we believe in creating thoughtful and sustainable practices. We encourage you to consider your purchase carefully before initiating a return, as minimizing unnecessary returns helps us reduce waste and environmental impact.
If you have any concerns or hesitations about your product, we’re here to help. Please don’t hesitate to reach out with questions or feedback—we’re committed to ensuring your satisfaction with our products while making a positive impact together.
You may return any item purchased on notcommonstudio.com within 14 days of delivery by following these steps:
Submit a Return Request
Complete our Return Form to initiate your return. Once reviewed, you’ll receive a Return Authorization email with instructions. Items sent without prior approval will not be accepted.
Ensure Eligibility
Items must be:
- Unused and in original condition.
- In original packaging with all components included.
- Accompanied by proof of purchase (e.g., receipt).
Returns that fail to meet these conditions will be denied.
Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
Processing and Refunds
Once your return is received and approved, we will process your refund to the original payment method within 10 business days. A Refund Confirmation email will be sent once completed.
Damages and Issues
If your order is defective, damaged, or incorrect, contact us immediately upon receipt. We’ll work to resolve the issue promptly.
Exchanges
We do not process exchanges. To obtain a different item, initiate a return for the original item and place a new order.
