FAQ

NOTCOMMON STUDIO

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What is NOTCOMMON STUDIO?

Notcommon Studio is a lifestyle brand that designs minimalist and refined products for pet owners and their pets. We focus on functionality and aesthetics, crafting items that blend seamlessly into modern living while enhancing the connection between humans and their furry companions.

What is NOTCOMMON STUDIO's mission?

Our mission is to transform ordinary pet products into timeless designs that prioritize function and beauty. We strive to create harmony in everyday living, ensuring that both pets and their owners can enjoy products that complement their lifestyle without compromise.

How does NOTCOMMON STUDIO support sustainability?

We are committed to sustainability. We use eco-friendly materials, minimize waste in production, and partner with responsible manufacturers to reduce our environmental impact.

Additionally, our packaging is thoughtfully designed to double as shipping boxes, reducing unnecessary waste and promoting mindful practices.

What is Recycled Leather?

Recycled leather is a sustainable material made from leather scraps and trimmings that would otherwise go to waste. Using advanced processes, these fibers are bonded to create a material that is 63% recycled leather and 37% vegan materials. It retains the softness, durability, and water resistance of traditional leather while being lightweight, low-maintenance, and eco-friendly.

We’re also working with our partnered factory to continually increase the recycled leather content.

What is GRS Certification?

GRS (Global Recycled Standard) is a certification that not only verifies the recycled material content of finished products but also ensures compliance with environmental, social, and chemical standards. As the demand for recycled fiber markets and brands' requirements grows globally, the GRS certification was established to verify the traceability of recycled materials in the fiber and textile industry.

The globally recognized environmental certification organization Control Union, headquartered in the Netherlands, is one of the most trusted organizations for sustainability-related certifications. Currently, around 500 textile and fashion companies have received eco-friendly certification through this organization.

Our recycled leather is GRS Certified.

Where are your products made?

As a New York-based brand, all our products are thoughtfully designed in New York, reflecting the city's modern, dynamic, and innovative spirit. We chose to manufacture our bag in Korea to ensure exceptional craftsmanship and quality.

Korea is renowned for its expertise in premium materials and precise manufacturing processes, perfectly aligning with our commitment to creating thoughtful, durable, and timeless designs. Additionally, Korea’s global influence in fashion and design highlights its dedication to innovation and excellence, values that resonate deeply with the principles behind our brand.

Are your products suitable for all dog breeds?

Yes, our designs are created with versatility in mind to accommodate pets of all shapes and sizes. Please follow the Size Guide to find the perfect fit for your dog. However, our tote bag is specifically designed for smaller dogs to ensure their comfort and safety.

How do I clean and care for your products?

Our products are made with recycled leather, a material known for its durability and ease of maintenance. It is water-resistant for everyday use, and when cleaning is needed, simply wipe the surface with a damp towel or tissue to keep it looking its best. With proper care, our products are designed to stay beautiful and functional for years to come.

Where do you ship?

We currently ship within the United States, including Alaska and Hawaii.

What is your return policy?

We accept returns within 14 days of purchase for unused items in their original packaging. Please visit our Refund policy page for more details.

How can I contact customer service?

You can reach us through our Contact Form on the bottom of this page. We aim to respond within 24–48 hours.

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